I haven't always been a fan of Cox Cable, but they did something right this time.
Sometime on Thursday, they "upgraded" their internet networks, and in doing so, they created an incompatibility for some folks with a certain type of cable modem.
So, they're crediting our accounts for the time we were down, AND they're exchanging cable modems. When I first heard this, I wasn't happy, because I own my cable modem, and I was just sure that they were going to give me a used, rented modem.
But no, they swapped my 2-3 years used modem for a brand new one! And obviously, I'm back online!
Cox definitely did the right thing! Above and beyond what I expected from them!
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